#Victorian trading company full#

In 2 days, it will be impossible to get this item in time for Christmas, as today is the last day for 2-day shipping. They should have transferred me to someone higher up immediately and figured out what the heck was going on with my order. I said 'I want to know if this actually shipped.' So now my concern has been 'escalated' which means in TWO DAYS, I can expect to hear from someone higher up in their service dept. Spoke with a customer service rep who was very friendly but couldn't find any information other than to confirm it was in stock (not backordered) and just wanted me to 'trust' that it would arrive before Christmas. Nine days later, I logged into my account to track my order. I placed an order for a gown (a Christmas gift) that cost nearly $150 on Dec 12. I was hoping to be a long-term client, but unfortunately, my confidence in this company is pretty much gone. Bottom line, this is clearly a business wishing to reap the immediate sale and profit, without any real infrastructure in place or genuine support offered to their clients.

#Victorian trading company full#

They never pick up, the voicemail box is perpetually full and no one responds to your emails (although an automatically generated messages indicates someone will get back to you within 48 hours.) Thankfully, when you purchase through eBay, you will get better support as there is a dedicated representative named * who at least attempts to help and reach a timely solution. When you purchase through the VTC website, good luck reaching a customer service representative. I have received several orders either containing a wrong size, an incorrect item or an item not shipped in the package whatsoever. Sadly, the operations of this company is a mess.

Over the past few months, I have made several purchases both via VTC itself and eBay.